Privacy Policy

PRIVACY POLICY 

This Policy describes how we treat personal information we collect both online and offline. This includes on our websites and in our apps.  Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:

  1. Purchase a ticket from us, we will use the information you provide us to fulfill our obligations to you in delivering that service, and, where   permitted, keep you up to date about other events that may be of interest to you; and
  2. When you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

We collect information from and about you.

Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your contact and billing information, such as your name, street address, zip code, email, phone number and credit card number.

Information you post. We collect information you post in a public space on our website or on a third-party social media site.

Demographic information. We might collect information like your age range, race, or gender, or information about events you like or products you buy. We might collect this as part of a survey, for example.

Information used for health/safety purposes.  We may collect information from ticket purchasers and attendees for compliance purposes related to infectious disease to the extent required under applicable law.  This information may include names, contact details, seat locations, along with entry and exit times.

In situations where a third party for an event organizer requires the collection of health information (such as test results), please refer to their privacy policy and terms to understand how your data was collected and used

Seller Tax Details. We may collect information from you when you use our services as a seller, including additional identification data such as tax identification numbers, and other required information that you provide. 

Other information. We may collect information about the browser and device you're using, your IP address, your location, the site you came from, the site you visit when you leave us, and how you used or didn't use our site or app. We may collect this using technology such as GPS and Wi-Fi.

We collect information in different ways.

We collect information directly from you. For example, if you buy tickets or register for a promotion. We also collect information if you post a comment on our websites or ask us a question.

We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here. We also collect information from our apps.

We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.

How we Use Your Information

We use your personal information to provide and improve our Services, provide you with a personalized experience on our sites, contact you about your account and our Services, provide you customer service, provide you with personalized advertising and marketing, and to detect, prevent, mitigate and investigate fraudulent or illegal activities.

We use the personal information we collect from you for a range of different business purposes and according to different legal bases of processing. The following is a summary of how and according to which legal bases we use your personal information.

We use your personal information to fulfill a contract with you and provide you with our Services, to comply with our legal obligations. This includes:

To provide payment processing and account management, operate, measure and improve our Services, keep our Services safe, secure and operational, and customize site content that includes items and services that you may like in response to actions that you take

To contact you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed or as otherwise necessary to provide you customer service

o When contacting you for such purposes as outlined above, we may contact you via email, telephone, SMS/text messages, postal mail, and via mobile push notifications

o When contacting you via telephone, to ensure efficiency, we may use autodialed or pre-recorded calls and text messages as described in our User Agreement and as authorized by applicable law. Message and data rates may apply.

To provide other services requested by you as described when we collect the information.

We use general location information to provide you with location-based services (such as advertising, search results, and other personalized content)

To prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities and/or otherwise comply with regulatory requirements

To enforce our User Agreement, this Privacy Notice, or other policies.

We use your personal information to pursue our legitimate interests where your rights and freedoms do not outweigh these interests. We have implemented controls to balance our interests with your rights. This includes to:

Personalise, measure, improve our Services and develop new Services

Personalise, measure, and improve our content and advertising based on your advertising customization preferences

Contact you via email or postal mail in order to offer you coupons, discounts and special promotions, poll your opinions through surveys or questionnaires and inform you about our Services, as authorized by applicable law

Contact you about public policy matters, or other current events, related to your ability to use our Services. This could include an invitation to join a petition, letter writing, call or other sort of public policy related campaigns.

Deliver targeted marketing, service updates, and promotional offers based on your communication preferences

Measure the performance of our email marketing campaigns (e.g. by analyzing open and click rates)

Measure a seller’s performance

Monitor and improve the information security of our site and mobile applications

With your consent, we may use your personal information to:

Provide you with marketing, notifications or price alerts based on your preferences via telephone calls, email, SMS or text.

Provide you with marketing from other StubHub Inc. corporate family members.

Provide you with marketing from third parties.

Customise third-party advertising you might see on third-party websites

Use your precise geo-location to provide location-based services

Use your sensitive personal information to facilitate transactions in certain categories

You have the right to withdraw your consent at any time. Such withdrawal will not affect the lawfulness of processing before your withdrawal.

How we Might Share your Personal Information 

We may share information with third parties.

We will share information within the TicketPlus family of companies. 

We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of the Cayman Islands.

We will share information with our business partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those policies to learn how they treat your information.

We will share information with third parties who sell products or services to you. We will disclose your information to a ticket buyer or seller for order fulfillment purposes or with a third party who provides you with ticket insurance or merchandise, for example.

We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

Looking After Your Information 

We use standard security measures.

We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. If you think that an unauthorized account has been created using your name, contact us. 

We may link to third-party sites or services we don't control.

If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. We do not control the use of those technologies.

If you have a complaint about TicketsPlus’s privacy practices you should e-mail us at, support@ticketsplus.ky. We will take reasonable steps to work with you to attempt to resolve your complaint.